Customer Service

In today’s business landscape, artificial intelligence (AI) is playing an increasingly significant role in optimizing customer service. In this article, we will explore how AI is transforming the customer experience and bringing tangible benefits to companies worldwide. How is AI being used in customer service? Companies have leveraged various AI technologies to enhance their customer […]

Implementing automated customer service on WhatsApp can be a significant competitive advantage for your company, but if done incorrectly, it can become a major problem. In order to help you in this process and achieve better results, we’ve created this step-by-step guide and also selected 10 amazing tools for you to use in your company.

Relying on a customer service report in your company is essential for businesses that aim to provide higher quality service and grow in the market. But, how to create a customer service report? What indicators should I track? In this content, we teach you step by step, present the main indicators, and introduce 10 tools

Nowadays, with the number of communication channels available, having a robust customer service platform is essential for delivering quality service and driving sales growth. Optimizing your customer service is no longer a differentiator but a necessity, regardless of the size of your company. Today, there are various CS software options, one of which will suit

Looking for a ready-made customer service checklist or help creating your own? You’re in the right place! A checklist serves as a guide for your team to provide the best possible customer experience at every point of contact: pre-sale, sale, support, and post-sale. Today, offering quality customer service is not just a competitive advantage but