Out-of-office messages on WhatsApp Business are an essential tool for maintaining communication with your customers even when you are unavailable.
This article will cover everything you need to know about this feature, from what it is, how to set it up, to providing 20 practical examples you can use in your business.
What is an Out-of-Office Message on WhatsApp Business?
Out-of-office messages are automatic responses sent to customers when you are not available to respond immediately.
This feature ensures that your customers know their message has been received and that you will get back to them as soon as possible.
Purpose of an Out-of-Office Message
The primary purpose of out-of-office messages is to keep communication active with customers, even outside business hours.
They help manage expectations and provide useful information until a personalized response can be given.
Benefits of Out-of-Office Messages
– Expectation Management: Inform customers when they can expect a response.
– Professionalism: Show that the company cares about customer service.
– Availability: Ensure customers know their messages are important and will be addressed.
How to Set Up Out-of-Office Messages on WhatsApp Business
Setting up out-of-office messages on WhatsApp Business is a simple process. Below is a step-by-step guide:
Step-by-Step Setup Guide
1. Open WhatsApp Business: Access the app on your smartphone.
2. Go to Settings: Click on the three dots in the upper right corner and select “Settings.”
3. Select Messaging Tools: Choose “Messaging Tools.”
4. Set Up Away Message: Activate the “Away Message” option and edit the message as needed.
5. Set Schedule: Choose when the away message should be sent (always, outside business hours, custom).
6. Save Changes: Confirm the changes and you’re done!
Examples of Out-of-Office Messages
Example 1: Standard Message
“Hello! We are currently outside our business hours. We will get back to you as soon as possible. Thank you for your understanding.”
Example 2: Customized Weekend Message
“Hello! Our service is unavailable during weekends. We will contact you next Monday. Thank you for your patience.”
Example 3: Holiday Message
“Hello! We are on a break due to the holiday and will resume normal service on the next business day. Thank you for your message!”
Example 4: Alternative Contact Information
“Hello! We are not available at the moment. For urgent matters, please contact us at (XX) XXXX-XXXX. Thank you!”
Example 5: Response Time Information
“Hello! We have received your message. Our response time is up to 24 business hours. Thank you for your patience and understanding.”
Example 6: Thank You Message
“Hello! Thank you for reaching out to us. We are currently outside business hours but will respond as soon as possible. Thank you for your understanding.”
Example 7: Promotional Message
“Hello! We are currently unavailable, but don’t miss our exclusive promotions! Visit our website for more details. We will get back to you soon!”
Example 8: Service Information
“Hello! We are outside business hours. In the meantime, you can visit our website for more information about our services. We will respond as soon as possible.”
Example 9: International Customer Message
“Hello! We are currently outside our business hours. We will get back to you as soon as possible. Thank you for your patience.”
Example 10: Gratitude for Contacting
“Hello! Thank you for contacting us. We are currently outside business hours but will get back to you soon. Have a great day!”
Example 11: Business Hours Information
“Hello! Our business hours are Monday to Friday, from 9 AM to 6 PM. We will respond to your message on the next business day. Thank you!”
Example 12: Product Information
“Hello! We are currently unavailable. For more information about our products, visit our website. We will get back to you soon!”
Example 13: Automatic Reply with Support Link
“Hello! We are outside business hours. For immediate support, please visit our FAQ at [link]. We will get back to you as soon as possible.”
Example 14: VIP Customer Message
“Hello! We are currently unavailable. As a VIP customer, you will have priority in our response. Thank you for your understanding.”
Example 15: Event Information
“Hello! We are outside business hours. Don’t miss our next event! More information on our website. We will get back to you soon.”
Example 16: New Customer Message
“Hello! Thank you for reaching out. We are currently outside business hours. We will respond soon and look forward to serving you!”
Example 17: Automatic Replies
“Hello! We are unavailable at the moment. For quick answers, check out our FAQs at [link]. Thank you for your patience.”
Example 18: Vacation Message
“Hello! We are on vacation until [date]. We will resume normal service after this date. Thank you for your understanding.”
Example 19: New Location Information
“Hello! We are outside business hours. Visit our new store at [address] for exclusive offers. We will get back to you soon!”
Example 20: Year-End Message
“Hello! Due to the year-end festivities, our service is temporarily unavailable. We will be back next year with lots of new updates. Happy New Year!”
Nexloo: The Best and Most Complete Tool on the Market
For companies looking to further optimize their communications and maintain excellent service, Nexloo offers a robust and efficient platform.
With advanced features for automatic messaging, personalized service, and integration with various communication channels, Nexloo is the ideal solution for businesses of all sizes.
Nexloo Features
– Intelligent Automation: Set up automatic responses based on specific times and days.
– Advanced Personalization: Create personalized messages for different types of customers and situations.
– CRM Integration: Sync your messages with CRM systems for more efficient service.
– Detailed Reports: Track the performance of your messages and make adjustments to improve communication.
– Multichannel Support: Serve your customers on multiple platforms beyond WhatsApp, such as email and social media.
Why Choose Nexloo?
Nexloo not only offers an advanced technological platform but also dedicated support to ensure you get the most out of its features. Choosing Nexloo means opting for a comprehensive service that improves communication, increases customer satisfaction, and drives business growth.
Conclusion
Out-of-office messages on WhatsApp Business are essential for maintaining continuous and professional communication with your customers.
With the right setup and examples, you can ensure your customers feel valued and informed, even when you are unavailable.
And to take your service to the next level, Nexloo is the ideal tool, offering complete and integrated solutions for all your communication challenges.
I hope this article meets your expectations! If you need anything else or want to adjust any detail, I am at your disposal.
