**Net Promoter Score (NPS) is a widely used metric to measure customer loyalty and their willingness to recommend a company, product, or service to others.** Within the context of NPS, “NPS zones” are categories that help interpret the results and better understand customer satisfaction and loyalty. In this article, we will explore what NPS zones […]
NPS Zones: What They Are, What They Are For and How to Analyze Read More »
**In the world of marketing and sales, the funnel concept is widely used to describe the customer journey from initial contact to purchase.** Recently, a new approach has gained prominence: the Hourglass Funnel. This model not only focuses on customer acquisition but also emphasizes retention and loyalty. In this article, we will explore what the
Hourglass Funnel: What is it, How does it Work and How to Use it Read More »
**Web-based CRM (Customer Relationship Management) systems are essential for companies that want to manage their customer interactions efficiently.** With the increasing adoption of technology, Web CRMs have become the preferred choice for many organizations. This article explores in detail what a Web CRM is, how it works, its benefits, and presents a list of the
CRM Web: What it is, How It Works + 10 Tools Read More »
**The concept of “sales machines” is becoming increasingly popular in the business world.** A sales machine is an automated and efficient system that generates, nurtures, and converts leads into customers in a predictable and scalable manner. In this article, we will explore in detail what a sales machine is, how it works, and the steps
Vending Machines: What it is, How it Works and How to Create Read More »
**ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems are essential for businesses aiming for efficiency and growth.** Both serve different purposes and are crucial in their own right. This article explores in detail what ERP and CRM are, their differences, benefits, and how to choose the best option for your company. **What is
ERP or CRM (Customer Relationship Management): Which is Better? How to choose? Read More »
**Click-to-Call is a technology that is revolutionizing how companies interact with their customers.** This functionality allows users to make phone calls with just one click, directly from a website or app. In this article, we will explore in-depth what Click-to-Call is, how it works, its benefits, how to implement this technology in your company, and
Click to Call: What it is, How it Works + 10 Solutions Read More »
**Speech analytics is a revolutionary technology transforming how companies interact with their customers.** By processing and interpreting data from phone conversations and other voice interactions, companies can gain valuable insights that help improve customer service, optimize internal processes, and identify new business opportunities. In this article, we will explore in depth what speech analytics is,
Speech Analytics: What it is, How it Works + 10 Tools Read More »
**Speech analytics is a revolutionary technology transforming how companies interact with their customers.** By processing and interpreting data from phone conversations and other voice interactions, companies can gain valuable insights that help improve customer service, optimize internal processes, and identify new business opportunities. In this article, we will explore in depth what speech analytics is,
PABX Telephone Exchange: Everything about the Subject Read More »
### Easter is one of the most anticipated times of the year, both for consumers and merchants. This special occasion brings a series of opportunities for brands to connect with their audience creatively and effectively. In this article, we will explore the best Easter campaign ideas, covering what they are, their purposes, how to implement
Easter Campaigns: Top 10 Ideas Read More »
However, the way these reminders are written can significantly impact the customers’ response. In this article, we will explore what payment reminder messages are, how to craft them effectively, and offer ten message ideas to inspire your communication. #### What is a Payment Reminder Message? A payment reminder message is a communication sent by a
Payment Reminder Message: What it is, How to Do it + 10 Ideas Read More »
More than a communication platform, we are the driving force that redefines the way companies connect and thrive.
SOLUTIONS
HELP AND SUPPORT
