Relying on a customer service report in your company is essential for businesses that aim to provide higher quality service and grow in the market. But, how to create a customer service report? What indicators should I track? In this content, we teach you step by step, present the main indicators, and introduce 10 tools […]
Customer Service Report: Step-by-Step Guide Read More »
An omnichannel support software is a tool that makes the customer experience more seamless across all communication channels, improving the quality of support and consequently, boosting your company’s revenue. In this content, you will learn everything about omnichannel support, understand how the implementation process works, and discover the 12 best platforms on the market. Shall
Omnichannel Service Software: The 12 Best Tools on the Market Read More »
A tool omnichannel is a software focused on helping the customer experience to be more seamless across all communication channels of your company, aiding in improving the quality of service and consequently your sales. This article aims to guide you through the omnichannel world, presenting everything about the topic, until you get to know the
Omnichannel Tool: The Top 20 Software in the Market Read More »
Counting on a CRM integrated with WhatsApp is no longer a competitive advantage, but a necessity for those who want to provide good service and sell more. If you still don’t use this tool, you’re in the right place, as we will explain in detail how it works and present the 10 best solutions available
CRM integrated with WhatsApp: What are the Advantages and How to Integrate? Read More »
Looking for a ready-made customer service checklist or help creating your own? You’re in the right place! A checklist serves as a guide for your team to provide the best possible customer experience at every point of contact: pre-sale, sale, support, and post-sale. Today, offering quality customer service is not just a competitive advantage but
Customer service checklist: How to create + complete template Read More »
Why Use WhatsApp for Customer Service? There are several reasons why using WhatsApp for customer service can be highly beneficial for companies. Here are some of the main advantages: 1. Popularity and Widespread Use: WhatsApp is one of the world’s most popular messaging platforms, with billions of active users. Many customers are already familiar and
WhatsApp Multiple Users: The 20 Best Tools on the Market Read More »
Customer Relationship Management, also known in the market as CRM, goes far beyond a management platform or simple software. It involves all the processes for managing and analyzing customer interactions, anticipating needs, personalizing the customer experience, attracting new customers and, of course, selling more. But don’t think that this tool is only available to large
What does CRM stand for? All about it and how to implement it Read More »
It’s no surprise to anyone the potential of omnichannel, especially when it comes to using WhatsApp as a sales and customer loyalty ally. In Brazil, WhatsApp is used by over 170 million people for various purposes, including shopping, scheduling medical appointments, ordering food, inquiring about products, and many other situations. Can you see the potential
Omnichannel WhatsApp: Step-by-Step Guide to Implement It in Your Business Read More »
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