o que significa a sigla crm

What does CRM stand for? All about it and how to implement it

Customer Relationship Management, also known in the market as CRM, goes far beyond a management platform or simple software. It involves all the processes for managing and analyzing customer interactions, anticipating needs, personalizing the customer experience, attracting new customers and, of course, selling more. But don’t think that this tool is only available to large […]

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omnichannel WhatsApp

Omnichannel WhatsApp: Step-by-Step Guide to Implement It in Your Business

It’s no surprise to anyone the potential of omnichannel, especially when it comes to using WhatsApp as a sales and customer loyalty ally. In Brazil, WhatsApp is used by over 170 million people for various purposes, including shopping, scheduling medical appointments, ordering food, inquiring about products, and many other situations. Can you see the potential

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