### Why Use WhatsApp for Customer Service? There are several reasons why using WhatsApp for customer service can be highly beneficial for companies. Here are some of the main advantages: 1. **Popularity and Widespread Use**: WhatsApp is one of the world’s most popular messaging platforms, with billions of active users. Many customers are already familiar […]
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Customer Relationship Management, also known in the market as CRM, goes far beyond a management platform or simple software. It involves all the processes for managing and analyzing customer interactions, anticipating needs, personalizing the customer experience, attracting new customers and, of course, selling more. But don’t think that this tool is only available to large
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It’s no surprise to anyone the potential of omnichannel, especially when it comes to using WhatsApp as a sales and customer loyalty ally. In Brazil, WhatsApp is used by over 170 million people for various purposes, including shopping, scheduling medical appointments, ordering food, inquiring about products, and many other situations. Can you see the potential
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