Customer service is one of the fundamental pillars for the success of any business. Quality service not only resolves issues but also strengthens the relationship between the company and its customers, increasing loyalty and satisfaction. This comprehensive guide will provide all the necessary information to create and implement an effective customer service manual. What is […]
Customer Service Handbook: The Complete Guide Read More »
WhatsApp has become one of the most important communication tools in the business world. With millions of daily users, it offers a direct and efficient way to connect with customers and prospects. However, for companies that receive a high volume of messages, customer service through WhatsApp can become a challenge. This is where the concept
WhatsApp Multiservice: What it is + 10 Tools Read More »
Billing is an essential task for any business, but it can be delicate. Using WhatsApp for this purpose can expedite and personalize the process. This article explores best practices for sending billing messages via WhatsApp, ensuring effectiveness and professionalism. What is WhatsApp Billing? WhatsApp billing refers to using this instant messaging platform to request overdue
How to Send a Billing Message via WhatsApp: 10 Tips Read More »
In today’s competitive business environment, customer experience is one of the main differentiators, and having an omnichannel CRM is essential. Providing consistent and efficient service across multiple channels is fundamental to maintaining customer satisfaction and strengthening brand loyalty. This is where omnichannel CRM comes in, a powerful solution that unifies all customer interactions into a
Omnichannel CRM: What It Is, Advantages + 10 Tools Read More »
In the corporate world, efficient management of support tickets and requests is crucial to maintaining customer satisfaction and team productivity. Ticketing systems are essential tools for organizing, prioritizing, and effectively resolving support tickets. In this article, we will explore what ticketing systems are, their purposes, how to implement them, and present the top 10 free
Free Ticket System: The 10 Best on the Market Read More »
Marketing KPIs (Key Performance Indicators) are essential metrics for measuring and evaluating the performance of a company’s marketing strategies. In this comprehensive guide, we will explore what marketing KPI are, their purposes, and how to effectively implement them in your campaigns. What Are Marketing KPI? To understand the importance of marketing KPIs, it is necessary
Marketing KPIs: What they are, what they are for + Complete Guide Read More »
Business growth depends on various strategies and tools, with one of the most efficient being the adoption of an omnichannel platform. Integrating the different communication and sales channels of a company not only improves the customer experience but also significantly boosts business results. Let’s explore the five main benefits of implementing an omnichannel platform for
5 Benefits of the Omnichannel Platform for the Growth of Your Company Read More »
The use of virtual numbers to set up WhatsApp accounts is an efficient strategy for companies that want to maintain flexibility and privacy when interacting with their customers. Virtual numbers are particularly useful for companies operating in multiple regions or those who prefer not to use personal or landline phone numbers. In this article, we
WhatsApp Business with Virtual Number: How to Create? Read More »
WhatsApp is one of the most popular communication tools in the world, both for personal use and for business. An interesting feature for companies is the ability to set up a WhatsApp account using a landline number, which can bring several advantages, such as maintaining a communication line dedicated exclusively to the business. In this
Creating WhatsApp with a Landline Number: How to Do It? Read More »
With the growing demand for efficient customer service, many companies are adopting WhatsApp Business as an essential communication tool. One of the most common needs is the ability to set up multiple agents to manage customer interactions efficiently. In this article, we will explore how to set up multiple agents in WhatsApp Business, covering everything
How to Set Up Multiple Attendants on WhatsApp Business? Read More »
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