Looking for a ready-made customer service checklist or help creating your own? You’re in the right place! A checklist serves as a guide for your team to provide the best possible customer experience at every point of contact: pre-sale, sale, support, and post-sale. Today, offering quality customer service is not just a competitive advantage but […]
Customer service checklist: How to create + complete template Read More »
### Why Use WhatsApp for Customer Service? There are several reasons why using WhatsApp for customer service can be highly beneficial for companies. Here are some of the main advantages: 1. **Popularity and Widespread Use**: WhatsApp is one of the world’s most popular messaging platforms, with billions of active users. Many customers are already familiar
WhatsApp Multiple Users: The 20 Best Tools on the Market Read More »
Customer Relationship Management, also known in the market as CRM, goes far beyond a management platform or simple software. It involves all the processes for managing and analyzing customer interactions, anticipating needs, personalizing the customer experience, attracting new customers and, of course, selling more. But don’t think that this tool is only available to large
What does CRM stand for? All about it and how to implement it Read More »
It’s no surprise to anyone the potential of omnichannel, especially when it comes to using WhatsApp as a sales and customer loyalty ally. In Brazil, WhatsApp is used by over 170 million people for various purposes, including shopping, scheduling medical appointments, ordering food, inquiring about products, and many other situations. Can you see the potential
Omnichannel WhatsApp: Step-by-Step Guide to Implement It in Your Business Read More »
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