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The evolution of customer service strategies has become essential in an increasingly competitive and connected market. Modern consumers demand fast, personalized, and integrated experiences, whether in physical stores, digital platforms, or social media. In this context, the omnichannel system stands out, enabling a seamless experience across different service channels. Among the most effective and popular

In today’s world, customer service plays a crucial role in the success of businesses. With increasingly demanding and connected consumers, offering fast, efficient, and personalized service is no longer a differentiator—it’s a necessity. In this context, the omnichannel call center emerges as the ideal solution for companies aiming to transform their customers’ experiences and achieve