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In the competitive world of business, a solid customer relationship stands out as one of the fundamental pillars for success. Companies that understand and invest in building meaningful connections not only retain customers but also attract new ones, becoming benchmarks in their industries. But what does it really mean to cultivate a customer relationship, and […]

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The AI market will grow by $740 billion by 2030!

According to Statista, the value of the AI market is expected to increase from $241.8 billion in 2023 to nearly $740 billion by 2030, with an annual growth rate of 17.3%. Artificial intelligence is expanding across various sectors, including healthcare, education, finance, media, and marketing. More and more companies worldwide are adopting this technology, driving

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Surprising Facts About Omnichannel Customer Service

Omnichannel customer service is changing the way companies engage with their clients, creating a shopping experience that goes far beyond the conventional. Imagine a scenario where, while researching a product in an app, you receive a personalized recommendation that already considers your past purchases. Or where, when visiting a physical store, a salesperson already knows

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The Importance of Omnichannel Support for Modern Businesses

Omnichannel support is not just a passing trend; it is a true revolution in how companies connect with their customers. The concept goes beyond simple variations of communication channels. It integrates every touchpoint to create a seamless experience, where customers can transition between different channels without losing the thread of the conversation. This transforms customer

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**The New Era of the Economy: Artificial Intelligence Cutting Costs and Elevating Communication to the Next Level!**

The relentless pursuit of efficiency and cost reduction is driving many companies to adopt emerging technologies. Among them, Artificial Intelligence (AI) has stood out as a powerful tool capable of transforming communication and operations. As the market becomes more competitive, the ability to automate processes and optimize resources is not just an advantage but a

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Supercomputer of the Future: The Billion That Could Transform Brazil or Turn into Frustration?

**Supercomputer of the Future: The Billion That Could Transform Brazil or Turn into Frustration?** Brazil is on the verge of making a giant leap in the world of scientific research with the acquisition of a supercomputer, the most advanced on the planet. But will this billion-dollar investment truly transform the scientific landscape, or is it

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WhatsApp Revolutionizes Communication: Discover the New Channels That Are Transforming Businesses and Celebrities!

With over 2 billion users, according to official data, WhatsApp is one of the leading messaging apps in Brazil and worldwide. Although its primary function is messaging between people, Meta, the app’s developer, continually adds new tools and ways to communicate, such as the Status feature. In 2023, the U.S. company launched another one of

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Black Friday 2024: 65% of Consumers Want New Products – Companies Need to Prepare for the Biggest Sales Boom of the Year!

Black Friday 2024 is set to be a milestone for retail, with 65% of consumers expecting new products and unique experiences. Research released by Google reveals that 62% of consumers plan to take advantage of the period, highlighting a growing interest in offers beyond traditional electronics and fashion promotions. In this context, entrepreneurs, company directors,

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